How a VASP-Licensed Perpetuals Exchange Replaced Its Primary KYC Provider With Hypersign
Stuck on a mid-tier plan with its incumbent KYC provider, averaging a 4-day support response time — too slow for a market where trading windows open and close in minutes.
Hypersign, brought in as a backup provider, became mPerp's sole KYC provider after consistently resolving issues fast enough to keep pace with live trading.
mPerp came to Hypersign facing a real compliance challenge: as a VASP-licensed perpetual futures exchange on Canton Network, mPerp needed KYC infrastructure that could keep pace with a market where trading windows open and close in minutes. Its incumbent KYC provider offered two tiers: a mid-tier plan with a roughly 4-day average support response time, where advertised features like AML integration across other VASPs didn't fully work in practice, and an Enterprise tier priced well outside what a single exchange could justify. Most VASPs, including mPerp, ended up on the mid-tier — paying for KYC support that couldn't move faster than 4 days, in a business where a stalled verification could mean a missed trade.
The Approach
mPerp integrated Hypersign as a second KYC provider, run alongside its incumbent, to reduce single-vendor risk while testing whether Hypersign could keep pace with the speed their trading business actually required. Support responsiveness was the deciding factor: Hypersign consistently resolved verification and integration issues fast enough to match mPerp's trading windows, without the multi-day wait or the Enterprise-tier price tag.
Key Outcomes
- ✓Hypersign integrated as a second KYC provider without disrupting mPerp's existing onboarding flows
- ✓Support response times consistently faster than the incumbent's roughly 4-day mid-tier average
- ✓mPerp fully migrated off its previous KYC provider onto Hypersign
- ✓Hypersign is now mPerp's sole KYC provider for VASP-licensed onboarding on Canton Network
What's Next
As mPerp scales trading volume on Canton Network, Hypersign continues to serve as its sole KYC provider, with room to extend into AML screening and ongoing monitoring as VASP compliance requirements evolve.
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